We value your business and are committed to protecting your privacy. We want your experience here to be positive and safe.

You may browse our site at any time without logging in and you will remain anonymous. We may track IP addresses in order to see which pages are being used, but we will not know who you are. Logging into the site will let us know who you are and we will be able to customize the site for you. Your log-on information will be used only by you for site customization, and your visits will always remain confidential.

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net, keeps this information encrypted and secure on your behalf.

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. If you are placing an reservation, you will be required to provide personal information necessary for order processing. This information will be used for order processing ONLY. Your name and past reservations may be saved; however, credit card information will never be kept on file, and personal information will not be sold, exchanged or distributed to third parties. The email address you provide, for order processing, will only be used to send you information and updates pertaining to your order.

If you choose to sign up for our newsletter you agree to be contacted with special offers, events, and news about Deante Arts that we feel may interest you. If you wish to stop receiving our newsletter, you may unsubscribe at any time through our web site or by contacting us. Our newsletter email list will ONLY be used for the Deante Arts newsletter and will not be shared with anyone.

Secure Credit Card Transactions

You can shop at Deante Arts online with confidence. We have partnered with Authorize.Net, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

1. 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

2. Industry leading encryption hardware and software methods and security protocols to protect customer information.

3. Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Terms and Conditions

REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your D.Art Xperience reservation.  A deposit of $75.00 must be paid when booking.  The balance for your event total price must be paid no later than 24 hours before your event date.  Extra fees may apply if the balance is not paid on time.  Please call us for special circumstances.  There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour Event reservation being canceled within 30 days of your event. D.Art Xperience will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY:
D.Art Xperience is committed to protecting your privacy. We use the information we collect on the site to make bookings with D.Art Xperience as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge will be applied for all locations.

BAD WEATHER:
D.Art Xperience trailer was designed for all types of weather conditions. The studio is insulated and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party.  Light rain is not terms for cancellation or rescheduling.  Gaming will still continue inside the trailer.  Since we are in the New Orleans Area, If FLASH FLOODS, TROPICAL STORMS or HURRICANES are in the forecast,  YOU MUST reschedule your event.  In the event of other severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling process.

SUPERVISED CHILDREN:

Children under 5 are NOT allowed in the Gaming Theatre.

Most of our games are age appropriate for gamers 5 and up.  Younger gamers can participate outside the Game studio with Parent Supervision.  They cannot be left unattended on our chairs to game on their own.  This is for the safety of little ones.  We cannot supervise them or protect them from falling off of chairs, crawling under the Trailer or going into the street as we are monitoring other gamers inside and out. 

Please discuss this with all parents coming to to your event.  We will not argue with any of your guests about this; we will simply ask them leave the gaming theater.

We RESERVE the right to refuse gaming to any non-cooperative guests or shut down the party if necessary with NO REFUND.

You must agree to this policy for your booking to be accepted.

FOOD/DRINK:
D.Art Xperience does not allow any food or drinks inside the video game studio. Please have your guests consume them outside of the game studio.

ALCOHOL/DRUGS:
You may serve alcohol at a D.Art Xperience event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around theD.Art Xperience equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

REFUSAL OF SERVICE:
D.Art Xperience reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

DAMAGE/INJURY:
D.Art Xperience or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the studio in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, D.Art Xperience reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. D.Art Xperience or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may post these pictures on our Facebook Fan Page and/or our web site.  (No names or addresses are posted.) If you do not want our Game Coach taking these pictures or posting them on Social Media or our web site please notify us via Email prior to the party, or be sure to choose the “no Facebook photo” option when booking. This is a service we provide to our guests so they can be sure to capture their party as it happens.

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

D.Art Xperience TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 60 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

VIDEO GAME RATINGS:
D.Art Xperience will not play any “M” rated or higher game in the video game studio without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please send an contact us indicating the game(s) you prefer or let the Game Coach know as soon as you can after he/she gets there. It is also recommended that all clients e-mail us well before the event.

Booking any party with D.Art Xperience constitutes your agreement with these policies.